![]() Check your account on to see if the file is still in its original location with its original name, or ask whoever you’re sharing the file with if they moved, deleted, or renamed it.Īdvanced solutions to file syncing issues If changes to it aren’t syncing, it could have been moved, deleted, or renamed by someone you’re sharing it with. If a shared file or folder isn’t syncing, make sure you added it to your account. If it’s a shared file or folder, make sure you added it to your account, and that no one changed it Whether you’re on a computer, phone, or tablet, restart your device and reopen the Dropbox app. Remove any special characters in your filenames and check this article for more recommendations. Learn how to check which account you’re signed into and sign into the right account.Ĭertain special characters in filenames may not be compatible with certain devices. You can sign in to multiple accounts on the same device and app, so if you’re missing a file that should have synced, make sure you’re on the right account. Make sure you’re signed in to the right Dropbox account
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